Refund and Returns Policy

Thank you for shopping at Rhythmscouture.com! We are committed to delivering high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns

1.1 Eligibility
You can return most items within 30 days of receiving your order for a refund or exchange, as long as they meet the conditions outlined here. To be eligible for a return:

  • The item must be in its original, unused condition with all tags and packaging intact.
  • You must provide proof of purchase (order number or receipt).

1.2 Non-Returnable Items
Some items are not eligible for return, including, but not limited to:

  • Personalized or custom-made items
  • Final sale or clearance items
  • Items that have been used, washed, or damaged

1.3 How to Return
To initiate a return:

  1. Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
  2. Securely pack the item in its original packaging, and include the RMA number and proof of purchase.
  3. Ship the package to the address provided by our customer service team.

2. Refunds

2.1 Processing Time
Once we receive your return, we will inspect the item and notify you whether your refund has been approved or rejected. If approved, refunds will be processed within 7-10 business days and credited to the original payment method.

2.2 Shipping Costs
Please note, original shipping charges are non-refundable. You will be responsible for return shipping costs, except in cases where the return is due to an error on our part or a defective item.

2.3 Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the replacement item.

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order at [email protected]. We will arrange for a replacement or refund at no additional cost to you.

4. Order Cancellations

Orders can be canceled within 2 hours of placement. After this period, we cannot guarantee that your order can be canceled or modified. If you need to cancel your order, please reach out to our customer service team as soon as possible.

5. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

  • Email: [email protected]
  • Phone: +1(936) 220-4810
  • Address: 1068 Farmington Ave, Farmington, CT 06032, US

We value your business and are dedicated to ensuring your satisfaction with our products and services.

6. Changes to This Policy

We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page, and we recommend that you review it periodically for updates.

Thank you for choosing rhythmscouture.com! We appreciate your business and are here to ensure you enjoy a seamless shopping experience.